Know Escape Ltd is a globally respected escape room company known for its high-quality, immersive experiences. To deliver consistently excellent escape room games at all of their venues, they turned to Creative Learning Systems (CLS) for help.
To ensure that all Know Escape venues delivered the same quality escape room games consistently, regardless of location, Know Escape needed a way to train their staff effectively. They needed a system that would allow them to provide comprehensive training on everything from setting up games to customer service. It would also allow them to identify and address problems during the training process.
CLS provided Know Escape with an e-learning platform and course creation team to build online learning courses. Using the CLMS learning platform, Know Escape provided consistent training to all its staff, ensuring that every game was run to an excellent standard.
The system saved Know Escape an average of eight hours of game training time per escape room game, allowing staff to undertake initial game training unsupervised and hit the ground running. It also trained staff on everything from how to take a photograph at the end of a game to how to meet, greet, upsell, and engage with customers, ensuring that every aspect of the escape room experience was of the highest quality.
Thanks to the CLMS learning platform and course creation team from CLS, Know Escape has provided consistent, comprehensive training to all of its staff. This has helped them deliver consistently excellent escape room games at all venues, resulting in satisfied customers and a strong reputation.
By partnering with CLS, Know Escape was able to build practical online learning courses and use the CLMS learning platform to train their staff consistently and effectively. This has helped them deliver high-quality escape room games at all venues, resulting in satisfied customers and a strong reputation.